Privacy Policy
Last update: September 30th, 2024
DigitalShelf ("the Platform") is committed to protecting the privacy of its users. This Privacy Policy outlines how we collect, use, and safeguard the personal information provided by sellers and buyers using our service. By using the Platform, you agree to the terms of this Privacy Policy.
1. Information We Collect
1.1 Personal Information
When you create an account or use the Platform, we collect personal information necessary to provide our services. This includes:
- Email Address: Required for account creation and communication.
- Payment Information: When a transaction is made, we may collect payment-related data such as PayPal or Stripe details, though payment information is processed directly by third-party providers and not stored by the Platform.
- Store and Product Information: Sellers will provide information related to their digital content, such as product descriptions, categories, and pricing.
1.2 Automatically Collected Information
When using the Platform, we may collect certain information automatically, including:
- Usage Data: Information about how users interact with the Platform, including pages visited, features used, and transaction history.
- Device Information: Information about the device used to access the Platform, including IP address, browser type, and operating system.
2. How We Use Your Information
2.1 Providing Services
We use your personal information to:
- Facilitate account creation and manage user profiles.
- Process transactions between buyers and sellers.
- Provide customer support and respond to inquiries.
2.2 Communications
We may use your email address to send important notifications regarding your account, changes to our services, or updates to this Privacy Policy and the Terms and Conditions.
2.3 Improvement of Services
We may use usage and device information to improve the functionality, security, and performance of the Platform. This includes analyzing user interactions to better understand preferences and troubleshoot issues.
3. Sharing Your Information
3.1 With Third-Party Service Providers
We work with third-party payment processors and identity providers such as PayPal, Google and Stripe. These providers collect and process payment information independently, and their use of your information is governed by their privacy policies. We do not store or have access to your full payment details.
3.2 Legal Compliance and Protection
We may disclose your personal information if required to do so by law, or if we believe that such action is necessary to:
- Comply with a legal obligation.
- Protect and defend the rights or property of the Platform.
- Prevent fraud or investigate possible wrongdoing in connection with the service.
- rotect the personal safety of users or the public.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of the Platform, your personal information may be transferred as part of the transaction. We will notify you via email or by posting a notice on the Platform before your information is subject to a different privacy policy.
4. Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. This includes using encryption and secure server technology to safeguard sensitive information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Once your data is no longer required, we will securely delete or anonymize it.
6. Your Data Protection Rights
6.1 Access and Correction
You have the right to access the personal information we hold about you. If any of the information is incorrect, you can request that we update or correct it.
6.2 Account Deletion
You may delete your account at any time by contacting us at [insert contact email]. Upon deletion, all personal data associated with your account will be removed, except for any information we are required to retain for legal or operational purposes.
6.3 Opting Out of Communications
If you no longer wish to receive marketing communications or updates from us, you may opt out by following the instructions provided in the email, or by contacting us directly at [insert contact email].
7. Cookies and Tracking Technologies
The Platform may use cookies and similar technologies to enhance the user experience, track site usage, and improve the performance of the Platform. Cookies are small text files stored on your device. You can set your browser to refuse cookies, but this may limit your ability to use certain features of the Platform.
8. Third-Party Links
The Platform may contain links to third-party websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete such information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will notify users by updating the "Last Updated" date at the top of this page. In the event of significant changes, we will provide additional notification via email or in-app notices. Your continued use of the Platform after the changes go into effect constitutes acceptance of the revised Privacy Policy.